Farewell Smith Guttridge & Associates

waving_goodbye_oval_sign_PA_500_wht_4550I’ve decided it’s time to hang up my laptop and take a well-earned break from work.

Working with associates at Smith Guttridge has been wonderful; such a buzz working with creative, passionate people who all believed in doing the very best they could for clients (and helping each other at the same time).

So I’ll be spending more time on my music project, photography and family (not necessarily in that order).

I’ll still be writing my Bizpsycho blog over at bizpsycho.com as well as other lifestyle stuff.

I’m planning to transfer some of the posts from here to Bizpsycho and leave this blog up until the registration expires.

So thanks to everyone who took the trouble to read this. My blog was read in 111 countries but primarily in the USA, the UK, and Spain. But thank you those readers from Papua New Guinea, Uzbekistan, Iceland, Moldova, Qatar, Guernsey, Luxemburg, Afghanistan, Macao, Tanzania and Krygystan among others.

Truly an international readership.Any blogger will tell you how much they appreciate an audience.



Too many e-mails plus bad management stressing out staff

laptop_mail_PA_500_wht_2109Professor Sir Cary Cooper has hit out at the avalanche of e-mails most workers now suffer from at work.

In a speech at the British Psychology Conference in Liverpool he said UK productivity was the second lowest in the G7 group of nations (20% below the average and 40% below the USA) which he believed was due to our embracing technology “too enthusiastically”.

He thinks companies should shut down their servers to discourage employees from checking e-mails in the evening and at weekends and especially when on holiday – which he described as sick. (Some companies are already doing this in Germany).

He would like to ban in-house e-mails between members of staff in favour of face-2-face communication and thought c.c. e-mails a waste of time.

He thinks too may people are just showing up for work (“Presenteeism“) but not doing anything productive.

Research at the University of Sussex confirms that when when staff are given company smartphones they put in an extra day a week checking and responding to e-mails.

Experts say that there may be help round the corner from even newer technology such as Slack and Yammer which provide an open stream of communications not requiring you to open e-mails. (Is that really an improvement?)

employee_diciplined_1600_wht_5635But it’s not all down to the technology. British managers are notoriously poor at praising and encouraging staff. Cooper likens a good boss to a parent figure balancing criticism and praise.

However UK employees don’t have to wait long to be criticised in his view but they can wait a long time to get any praise for good work. And that could be a problem with younger workers who expect praise and good treatment at work.


Female Managers………………….

Originally posted on Kindadukish's Blog - I am not a number, I am a free man (The Prisoner):


There are only three countries in the world where you are more likely to have a female than male boss, according to a new study by the International Labour Organisation: Jamaica, Colombia and Saint Lucia.

Britain comes in at number 41 out of 108 countries ranked according to their percentage of female managers, with 34.2 per cent.

The United States in number 15 on the list with 42.8 per cent while Algeria (4.9 per cent) and Pakistan (3.0 per cent) are at the bottom of the list.

Here are the 10 countries which have the highest percentage of female managers according to the International Labour Organisation:

1. Jamaica 59.3 per cent

2. Colombia 53.1 per cent

3. Saint Lucia 52.3 per cent

4. Philippines 47.6 per cent

5. Panama 47.4 per cent

6. Belarus 46.2 per cent

7. Latvia 45.7 per cent

8. Guatemala 44.8 per cent

9. Bahamas…

View original 149 more words

Does your face fit a leadership position?

military_business_handshake_1600_wht_9795Broad-faced men are more aggressive and better at sport but in the military thin-faced men are more likely to rise up the ranks.

Scientist in Finland have been researching some WW2 archives relating to the “Winter War” in 1939-40 ( a great feat of arms by the  Finnish army resisting overwhelming soviet forces and well worth reading about).

The archives have details on almost 800 soldiers in three Finnish regiments including photographs, number of children, and the rank attained.

Wider-faced men tended to have more children but usually attained a lower military rank.

In men face shape is influenced by testosterone levels making it a proxy for evolutionary success hence the fact that generally speaking men with broader and shorter faces are more aggressive but less trustworthy.

The researchers point out that dominance in the military may be better predicted by leadership qualities otter than aggressiveness.The military relies on a strict hierarchy, which requires trust and fear of punishment to be maintained

See also “Take me to your leader


Empathy in business

phone_talk_bubble_1600_wht_12346A survey by a campaigning agency aimed at improving women’s access to technology has identified the worst and best companies on its “empathy index”.

The empathy index scored 100 companies on the way they treat both staff and customers by using a poll of 1,000 members of the public, on-line feedback from 25 employees from each company, and an analysis of a company’s last 100 tweets.

The telecoms industries came out the worst with the big four companies in the bottom 10 on their empathy ratings.

RyanAir, Carphone Warehouse and BT have been labelled as the companies that never listen. Carphone Warehouse was accused of “giving retail a bad name” with customers facing  “nauseating hard sells from teenagers” and queues reminiscent of Soviet Russia.

Twitter has more than 500 million users but came 8th from bottom and was criticised as ” a textbook example of how not engage on social networks” because of its robotic, boring and repetitive messages (which I’ve tweeted about before).

Selfridges came out 87th. Apparently the satisfaction you get as a customer is not matched by the experience of working there. “All glamour but no empathy”.

Pret a Manger came in about half-way with an “at best mediocre” scores on customer satisfaction and employee relations.

They found that the most empathetic companies in Britain were LinkedIn and Microsoft. Both were praised for making customers and employees feel valued and for resolving consumer problems within seconds on twitter.

However other technology companies fared less well. Facebook, with more than 1 billion users, only achieved 48th place and was described as “the brand that was too big to listen”. Staff working for Facebook, and twitter, described them as providing good career opportunities and work-life balance.

Amazon, the world’s biggest retailer, was just the opposite. Customers love it but its employees hate it.

And Apple only made 43rd place and was accused of “refusing to engage” on social media.

John Lewis came 5th even though it ignores criticism on social media. Other companies in the top 10 include Audi, Three, Sony, Google, Nike, Direct Line, and Boots. 

Stuck in the bottom quartile were all the main banks with RSB being branded “the least trusted bank in the UK“. Lloyds bank employees “believe they have limited career opportunities” and Barclays has  “a very poor perception among customers“. Well no wonder is it after their behaviour in recent years.

HSBC however came out in 22nd position and was named the most empathetic bank.


by BizPsycho


Get every new post delivered to your Inbox.

Join 542 other followers