Tag Archives: understanding

Don’t let me be misunderstood…

What we sometimes forget in business …

Otrazhenie

Communication
From Risk Communication

All communication has two parts: a sender and a receiver. The sender has a message he or she intends to transmit, and she puts it in words which, to her, best reflect what she is thinking. But many things can intervene to prevent the intended message from being received.

If the communication is verbal, tone of voice can influence interpretation. Nonverbal cues also are important. Is the sender’s posture open and friendly, or closed and cold? Is her facial expression friendly or accusatory? All of these factors influence how the same words will be received.

In addition to how the message is sent, many additional factors determine how the message is interpreted by the receiver. All new information we learn is compared with the knowledge we already have. If it confirms what we already know, we will likely receive the new information accurately, though we may pay…

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10 Steps To Effective Listening

Otrazhenie

ListenFrom Listening – an important aspect of effective communication

In today’s high-tech, high-speed, high-stress world, communication is more important then ever, yet we seem to devote less and less time to really listening to one another. Genuine listening has become a rare gift—the gift of time. It helps build relationships, solve problems, ensure understanding, resolve conflicts, and improve accuracy. At work, effective listening means fewer errors and less wasted time. At home, it helps develop resourceful, self-reliant kids who can solve their own problems.

Here are 10 tips for developing effective listening skills.

Step 1: Face the speaker and maintain eye contact.

In most Western cultures, eye contact is considered a basic ingredient of effective communication. When we talk, we look each other in the eye. Do your conversational partners the courtesy of turning to face them. Put aside papers, books, the phone and other distractions. Look at them, even if…

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