Tag Archives: customer relations

Employee Engagement – what’s the real picture?

I read in HR magazine that employee engagement was up in 2011 from 56% to 58% world-wide.

I was surprised to see these figures as most others I’ve seen over the last couple of years suggest that employee engagement and trust in leaders is at an all-time low.

This survey came from a compensation and talent management company’s survey of 3,100 organisations representing almost 10 million employees world-wide.

There were regional variations; Europe up 1% to 52%, Latin America down 1% (but still highest at 71%), North America unchanged at 64%, Asia-Pacific region up 3%.

Broadly employee perception improved in 3 areas: effective leadership at unit/division level was up from 54% to 61%; people & HR practices creating a positive work environment up from 47% to 53%; and perceiving relationships with customers as rewarding up from 70% to 75%.

But employee perception also declined in 3 areas: effective communications was down from 46% to 42%; innovation down from 55% to 52%; and workplace safety and security down from 78% to 75%.

So what do you make of this? Is the sample size truly representative? Who did the researchers ask? Were the organisations surveyed clients of the consultancy? H as there really been an increase in employee engagement during the recession?

A representative of the consultancy said more needed to be done to retain top talent as the economy recovers and; “Our research shows that organisations with higher engagement have significantly higher total shareholder return than the average company, so organisations that focus on what matters most in connecting employees to their work will emerge as leaders ….”

Source: http://www.hrmagazine.co.uk