Teams which talk more aren’t necessarily sharing useful information and are not therefore getting better outcomes. And more introverted types will feel entitled to think “I told you so”, because what you talk about is more important for teams than how much you talk.
The researchers also found that teams communicate better when they are told to come up with a correct or best solution rather than a consensus.
This is yet another report which shows teams aren’t always as effective as people believe.
A report in the Quack Quack column – “We debunk the myths behind the headlines” – in The Times 27 April – cites research from the University of Arizona, reported in Psychological Science, which shows that the more people engage in superficial communication, the lower their morale.
This followed on from criticism of the report that you could measure the happiness levels of celebrities by analysing their tweets, some not very convincing research from the University of Edinburgh.
Updated since first posted 06/04/2010